A quick post on hard-resetting these devices – its not exactly intuitive or obvious – there is a critical difference between what you need to do on a GSM device and a CDMA device – on CDMA devices you must hold the POWER button while executing any key combination!
So, to hard reset, its necessary to do: Power + Volume Down + Action + Reset Button
The same with bootloader: Power + Volume Down.
I guess there are various reports on what to do in forums… the real answer is just there are small differences between GSM and CDMA – this is one of them. It’s just unfortunate that most of the hits for “Hard Reset Touch Pro” or “Hard Reset Diamond” are all for the GSM version, causing much of the confusion…